📌 Project Overview

S-Touch is Subharti University’s official employee app, used by 5,000+ teaching and non-teaching staff for Leave Management, Grievances, Notices, and Events. I led the design evolution from Beta UI → User-Centric UX → AI-Personalized Experience.

🚀 My Role

• Phase 1 (Beta) – UI Designer & Prototyper
• Phase 2 (S-Touch 2.0) – UX Research & Human-Centered Redesign
• Phase 3 (S-Touch 3.0) – AI-driven Personalization & Future Roadmap

🔎 Challenge

Initial adoption was strong but employees struggled with navigation and personalization. The platform needed to evolve into a seamless, intuitive, and engaging experience that catered to a diverse user base with varying technical skills.

💡 My Process

Phase 1: Beta (Foundation)

Designed the core UI for the grievance, leave, and notice modules. I collaborated closely with developers and the CTO to ensure technical feasibility while establishing a foundational visual language.

Phase 2: S-Touch 2.0 (User-Centric Redesign)

After a year of use, I conducted feedback sessions and usability tests to identify pain points. I applied UX heuristics like visibility of system status, consistency, and error prevention to overhaul the user experience. This phase included creating a mobile-first design system in Figma to ensure consistency across all modules.

✅ Impact: Employees reported a smoother, faster, and more intuitive experience, leading to a significant reduction in support tickets related to app usage.

Phase 3: S-Touch 3.0 (AI Future)

I conceptualized the future of S-Touch by designing an AI-driven roadmap. This included personalized dashboards based on user roles, behavioral insights for administrators, and a smart chatbot with voice integration to handle common queries, further reducing administrative overhead.

📈 Results & Learnings

• Successfully increased adoption and sustained engagement across 5,000+ staff members.
• Learned to balance the need for simplicity with the power of personalization for a large, diverse user group.
• Showcased the tangible value of iterative design and incorporating continuous user feedback into the product lifecycle.

✨ Why This Project Matters

S-Touch demonstrates my growth as a designer, from laying UI design foundations to leading a full-scale UX transformation and planning for AI-driven innovation. It proves my ability to design at scale for a large institution and deliver measurable improvements in user satisfaction and efficiency.