S-Touch Case Study | Mohaneesh Sharma

The Problem

Subharti University operates like a small city with 5,000+ staff members. The existing workflow for essential tasks—like applying for leave or reporting a grievance—was fragmented across paper forms and archaic web portals.

Pain Point 1

Staff struggled to navigate the legacy system, leading to accidental absenteeism.

Pain Point 2

Admin overhead was high due to manual processing of digital requests.

Evolution

Phase 1

The Utility Foundation

Focus on core functionality. We stripped away non-essential features to ensure the "Leave" and "Grievance" modules worked flawlessly.

Phase 2 (Current)

User-Centric Redesign

Introduced a mobile-first design system. We reorganized information architecture based on card sorting exercises with 50+ staff members.

Result: 40% reduction in support tickets.

Phase 3 (Future)

AI Intelligence

Conceptualizing a dashboard that adapts to the user. E.g., Teaching staff see "Class Schedules" first. Try the prototype below to see how we plan to simplify form filling.

S-Touch AI Writer

Live Prototype

Try typing a rough leave request (e.g., "Sick leave for 2 days"). The AI will format it professionally.

Visuals

Primary

#10B981

Aa

Space Grotesk + Inter

Measurable Impact

5k+

Active Daily Users

30s

Avg. time to apply leave (down from 5 mins)

98%

Uptime reliability

Back to Projects Next Case Study